Refund & Return Policy
Last Updated: September 16, 2026
At CasaPro, we understand that project needs may change. Eligible products may be returned or exchanged within 30 days, subject to the conditions described below.
This Return & Refund Policy applies to eligible purchases made from Casapro US Holdings Inc. (“CasaPro,” “we,” “us,” or “our”) through the CasaPro website or CasaPro retail locations.
1. 30-Day Return & Exchange Policy
Eligible products may be returned or exchanged within 30 days of delivery or pickup, provided that the products:
- Are in their original condition;
- Have not been installed or used;
- Remain in their original packaging where applicable;
- Are complete and undamaged; and
- Are in a condition suitable for resale.
Products that have been opened, used, damaged, modified, installed, or otherwise handled in a way that prevents resale may not be eligible for return.
CasaPro reserves the right to inspect returned merchandise and determine whether it meets the return requirements of this policy.
2. Flooring Returns
Flooring may be returned within 30 days of delivery or pickup if it remains in complete, unopened boxes and is in original, resalable condition.
Opened boxes, partial boxes, loose planks, or flooring that has been installed or used cannot be returned.
Customers are encouraged to inspect flooring before opening multiple boxes or beginning installation to confirm the product, color, quantity, and condition.
3. Cabinet Returns
Eligible cabinets may be returned or exchanged within 30 days if they remain in their original condition and packaging and are suitable for resale.
A 25% restocking fee based on the purchase price of the returned cabinet merchandise will apply to customer-initiated cabinet returns.
For example, if eligible returned cabinet merchandise was purchased for $1,000, a $250 restocking fee would be deducted from the eligible refund.
The restocking fee does not apply when CasaPro confirms that the return is due to an error or other responsibility of CasaPro.
4. Doors, Bath Products, and Other Products
Doors, bath products, and other eligible products may generally be returned or exchanged within 30 days if they:
- Remain in their original condition;
- Have not been installed or used;
- Remain in their original packaging where applicable; and
- Are suitable for resale.
Products that are damaged, altered, incomplete, opened in a manner that affects resale, or otherwise no longer suitable for resale may not be accepted for return.
5. Installed or Used Products
Installed or used products cannot be returned or exchanged.
Customers and installers should inspect products before installation to confirm:
- Product type and SKU;
- Quantity;
- Color and finish;
- Dimensions where applicable;
- Visible condition; and
- Whether the product is appropriate for the intended project.
If a product appears damaged, defective, or incorrect, please stop installation and contact CasaPro before proceeding.
Installation of a product may affect return eligibility when the issue was reasonably visible or identifiable before installation.
This does not limit any rights that may apply to a qualifying product defect, applicable manufacturer warranty, or applicable law.
6. Clearance, Closeout, and Final Sale Products
Products clearly identified at the time of purchase as:
- Clearance;
- Closeout;
- Final Sale;
- As-Is;
- No Returns; or
- Similar non-returnable merchandise
are generally not eligible for return or exchange.
An exception may apply if CasaPro confirms that the issue resulted from an error or other responsibility of CasaPro.
A promotional or discounted price alone does not make an item Final Sale unless the applicable return restriction is clearly disclosed at the time of purchase.
7. Damaged, Defective, or Incorrect Products
If you receive merchandise that you believe is damaged, defective, incomplete, or incorrect, please contact CasaPro as soon as reasonably possible and before installing or using the affected product.
CasaPro may request information necessary to review the issue, including:
- Order information;
- Product photographs;
- Packaging photographs;
- Product labels or SKU information; and
- Other information reasonably necessary to determine the cause of the issue.
If CasaPro confirms that the issue is the responsibility of CasaPro, the affected merchandise may be returned or exchanged at no additional cost to the customer.
Depending on the circumstances and product availability, CasaPro may provide:
- Replacement merchandise;
- An exchange;
- Replacement of missing or incorrect items; or
- A refund for the affected merchandise.
Any applicable cabinet restocking fee or CasaPro-arranged return transportation charge will be waived when the issue is confirmed to be CasaPro’s responsibility.
Product defects may also be subject to an applicable manufacturer warranty.
8. Delivery and Return Transportation
Original delivery or shipping charges are generally non-refundable after the delivery service has been performed, unless the return results from an error or other responsibility of CasaPro.
If a customer chooses to return eligible merchandise for reasons not caused by CasaPro, the customer is responsible for returning the merchandise and for any associated transportation, freight, pickup, or shipping costs.
If CasaPro arranges return transportation for a customer-initiated return, the applicable transportation charge may be deducted from the refund or charged separately.
If the return is confirmed to result from CasaPro’s responsibility, CasaPro will arrange the applicable return or replacement without charging the customer for the related return transportation.
9. Order Cancellations
If you need to cancel an order, please contact CasaPro as soon as possible.
An order may generally be cancelled before it has been released from CasaPro inventory or shipped out for fulfillment.
Once an order has been released from inventory or shipped, it can no longer be treated as a standard cancellation. Any merchandise returned after that point will be subject to the applicable return conditions in this policy, including:
- The 30-day return period;
- Product condition requirements;
- Any applicable cabinet restocking fee; and
- Applicable delivery or return transportation charges.
CasaPro does not charge an additional credit-card processing fee solely because an eligible order is normally cancelled or refunded.
10. Refunds
Approved refunds will generally be issued to the original form of payment used for the purchase.
The refund amount will reflect:
- The eligible purchase price of the returned merchandise;
- Less any applicable 25% cabinet restocking fee; and
- Less any applicable customer-responsible return transportation or other non-refundable charges.
Original delivery or shipping charges that have already been incurred are generally not refundable unless the return results from CasaPro’s responsibility.
After CasaPro processes a refund, additional time may be required for the customer’s bank, credit-card issuer, or payment provider to post the credit to the customer’s account.
11. How to Request a Return or Exchange
To request a return or exchange:
- Contact CasaPro within 30 days of delivery or pickup.
- Provide your order information and identify the merchandise you wish to return or exchange.
- Provide photographs or other product information if requested.
- CasaPro will review the request and provide applicable return instructions.
- Return the merchandise in the required condition to the designated CasaPro location or through an approved return arrangement.
- CasaPro will inspect the merchandise before approving the final refund or exchange.
Receipt of merchandise by CasaPro does not automatically guarantee a refund. Final return eligibility will be determined based on the condition of the merchandise and the requirements of this policy.
12. Additional Return Restrictions
Certain products or orders may have specific return restrictions disclosed at the time of purchase.
When a product is clearly sold under separate return conditions, those conditions will apply in addition to this policy to the extent permitted by applicable law.
CasaPro reserves the right to decline returns involving:
- Merchandise not purchased from CasaPro;
- Merchandise that cannot reasonably be matched to the applicable purchase;
- Products that do not satisfy the conditions of this policy;
- Fraudulent or abusive return activity; or
- Other circumstances permitted by applicable law.
Nothing in this policy is intended to waive or limit any consumer right that cannot legally be waived.
13. Contact Us
For questions regarding returns, exchanges, cancellations, damaged merchandise, or refunds, please contact:
Casapro US Holdings Inc.
2206B Stagecoach Rd
Stockton, CA 95215
United States
Email: support@casaprodesign.com
Phone: 844-959-2272