{"id":12,"date":"2026-08-05T23:20:21","date_gmt":"2026-08-06T07:20:21","guid":{"rendered":"https:\/\/www.casaprodesign.com\/?page_id=12"},"modified":"2026-09-15T17:41:11","modified_gmt":"2026-09-16T01:41:11","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.casaprodesign.com\/es\/refund_returns\/","title":{"rendered":"Refund &#038; Return Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last Updated: September 16, 2026<\/strong><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>At CasaPro, we understand that project needs may change. Eligible products may be returned or exchanged within 30 days, subject to the conditions described below.<\/p>\r\n<p>This Return &amp; Refund Policy applies to eligible purchases made from Casapro US Holdings Inc. (\u201cCasaPro,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) through the CasaPro website or CasaPro retail locations.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>1. 30-Day Return &amp; Exchange Policy<\/b><\/strong><\/h3>\r\n<p>Eligible products may be returned or exchanged within <strong><b>30 days of delivery or pickup<\/b><\/strong>, provided that the products:<\/p>\r\n<ul>\r\n<li>Are in their original condition;<\/li>\r\n<li>Have not been installed or used;<\/li>\r\n<li>Remain in their original packaging where applicable;<\/li>\r\n<li>Are complete and undamaged; and<\/li>\r\n<li>Are in a condition suitable for resale.<\/li>\r\n<\/ul>\r\n<p>Products that have been opened, used, damaged, modified, installed, or otherwise handled in a way that prevents resale may not be eligible for return.<\/p>\r\n<p>CasaPro reserves the right to inspect returned merchandise and determine whether it meets the return requirements of this policy.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>2. Flooring Returns<\/b><\/strong><\/h3>\r\n<p>Flooring may be returned within 30 days of delivery or pickup if it remains in <strong><b>complete, unopened boxes <\/b><\/strong>and is in original, resalable condition.<\/p>\r\n<p>Opened boxes, partial boxes, loose planks, or flooring that has been installed or used cannot be returned.<\/p>\r\n<p>Customers are encouraged to inspect flooring before opening multiple boxes or beginning installation to confirm the product, color, quantity, and condition.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>3. Cabinet Returns<\/b><\/strong><\/h3>\r\n<p>Eligible cabinets may be returned or exchanged within 30 days if they remain in their original condition and packaging and are suitable for resale.<\/p>\r\n<p>A <strong><b>25% restocking fee based on the purchase price of the returned cabinet merchandise<\/b><\/strong>\u00a0will apply to customer-initiated cabinet returns.<\/p>\r\n<p>For example, if eligible returned cabinet merchandise was purchased for $1,000, a $250 restocking fee would be deducted from the eligible refund.<\/p>\r\n<p>The restocking fee does not apply when CasaPro confirms that the return is due to an error or other responsibility of CasaPro.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>4. Doors, Bath Products, and Other Products<\/b><\/strong><\/h3>\r\n<p>Doors, bath products, and other eligible products may generally be returned or exchanged within 30 days if they:<\/p>\r\n<ul>\r\n<li>Remain in their original condition;<\/li>\r\n<li>Have not been installed or used;<\/li>\r\n<li>Remain in their original packaging where applicable; and<\/li>\r\n<li>Are suitable for resale.<\/li>\r\n<\/ul>\r\n<p>Products that are damaged, altered, incomplete, opened in a manner that affects resale, or otherwise no longer suitable for resale may not be accepted for return.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>5. Installed or Used Products<\/b><\/strong><\/h3>\r\n<p><strong><b>Installed or used products cannot be returned or exchanged.<\/b><\/strong><\/p>\r\n<p>Customers and installers should inspect products before installation to confirm:<\/p>\r\n<ul>\r\n<li>Product type and SKU;<\/li>\r\n<li>Quantity;<\/li>\r\n<li>Color and finish;<\/li>\r\n<li>Dimensions where applicable;<\/li>\r\n<li>Visible condition; and<\/li>\r\n<li>Whether the product is appropriate for the intended project.<\/li>\r\n<\/ul>\r\n<p>If a product appears damaged, defective, or incorrect, please stop installation and contact CasaPro before proceeding.<\/p>\r\n<p>Installation of a product may affect return eligibility when the issue was reasonably visible or identifiable before installation.<\/p>\r\n<p>This does not limit any rights that may apply to a qualifying product defect, applicable manufacturer warranty, or applicable law.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>6. Clearance, Closeout, and Final Sale Products<\/b><\/strong><\/h3>\r\n<p>Products clearly identified at the time of purchase as:<\/p>\r\n<ul>\r\n<li>Clearance;<\/li>\r\n<li>Closeout;<\/li>\r\n<li>Final Sale;<\/li>\r\n<li>As-Is;<\/li>\r\n<li>No Returns; or<\/li>\r\n<li>Similar non-returnable merchandise<\/li>\r\n<\/ul>\r\n<p>are generally <strong><b>not eligible for return or exchange<\/b><\/strong>.<\/p>\r\n<p>An exception may apply if CasaPro confirms that the issue resulted from an error or other responsibility of CasaPro.<\/p>\r\n<p>A promotional or discounted price alone does not make an item Final Sale unless the applicable return restriction is clearly disclosed at the time of purchase.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>7. Damaged, Defective, or Incorrect Products<\/b><\/strong><\/h3>\r\n<p>If you receive merchandise that you believe is damaged, defective, incomplete, or incorrect, please contact CasaPro as soon as reasonably possible and <strong>before installing or using the affected product<\/strong>.<\/p>\r\n<p>CasaPro may request information necessary to review the issue, including:<\/p>\r\n<ul>\r\n<li>Order information;<\/li>\r\n<li>Product photographs;<\/li>\r\n<li>Packaging photographs;<\/li>\r\n<li>Product labels or SKU information; and<\/li>\r\n<li>Other information reasonably necessary to determine the cause of the issue.<\/li>\r\n<\/ul>\r\n<p>If CasaPro confirms that the issue is the responsibility of CasaPro, the affected merchandise may be returned or exchanged <strong><b>at no additional cost to the customer<\/b><\/strong>.<\/p>\r\n<p>Depending on the circumstances and product availability, CasaPro may provide:<\/p>\r\n<ul>\r\n<li>Replacement merchandise;<\/li>\r\n<li>An exchange;<\/li>\r\n<li>Replacement of missing or incorrect items; or<\/li>\r\n<li>A refund for the affected merchandise.<\/li>\r\n<\/ul>\r\n<p>Any applicable cabinet restocking fee or CasaPro-arranged return transportation charge will be waived when the issue is confirmed to be CasaPro&#8217;s responsibility.<\/p>\r\n<p>Product defects may also be subject to an applicable manufacturer warranty.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>8. Delivery and Return Transportation<\/b><\/strong><\/h3>\r\n<p>Original delivery or shipping charges are generally <strong><b>non-refundable after the delivery service has been performed<\/b><\/strong>, unless the return results from an error or other responsibility of CasaPro.<\/p>\r\n<p>If a customer chooses to return eligible merchandise for reasons not caused by CasaPro, the customer is responsible for returning the merchandise and for any associated transportation, freight, pickup, or shipping costs.<\/p>\r\n<p>If CasaPro arranges return transportation for a customer-initiated return, the applicable transportation charge may be deducted from the refund or charged separately.<\/p>\r\n<p>If the return is confirmed to result from CasaPro&#8217;s responsibility, CasaPro will arrange the applicable return or replacement without charging the customer for the related return transportation.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>9. Order Cancellations<\/b><\/strong><\/h3>\r\n<p>If you need to cancel an order, please contact CasaPro as soon as possible.<\/p>\r\n<p>An order may generally be cancelled before it has been <strong><b>released from CasaPro inventory or shipped out for fulfillment<\/b><\/strong>.<\/p>\r\n<p>Once an order has been released from inventory or shipped, it can no longer be treated as a standard cancellation. Any merchandise returned after that point will be subject to the applicable return conditions in this policy, including:<\/p>\r\n<ul>\r\n<li>The 30-day return period;<\/li>\r\n<li>Product condition requirements;<\/li>\r\n<li>Any applicable cabinet restocking fee; and<\/li>\r\n<li>Applicable delivery or return transportation charges.<\/li>\r\n<\/ul>\r\n<p>CasaPro does not charge an additional credit-card processing fee solely because an eligible order is normally cancelled or refunded.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>10. Refunds<\/b><\/strong><\/h3>\r\n<p>Approved refunds will generally be issued to the <strong><b>original form of payment <\/b><\/strong>used for the purchase.<\/p>\r\n<p>The refund amount will reflect:<\/p>\r\n<ul>\r\n<li>The eligible purchase price of the returned merchandise;<\/li>\r\n<li>Less any applicable 25% cabinet restocking fee; and<\/li>\r\n<li>Less any applicable customer-responsible return transportation or other non-refundable charges.<\/li>\r\n<\/ul>\r\n<p>Original delivery or shipping charges that have already been incurred are generally not refundable unless the return results from CasaPro&#8217;s responsibility.<\/p>\r\n<p>After CasaPro processes a refund, additional time may be required for the customer&#8217;s bank, credit-card issuer, or payment provider to post the credit to the customer&#8217;s account.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>11. How to Request a Return or Exchange<\/b><\/strong><\/h3>\r\n<p>To request a return or exchange:<\/p>\r\n<ol>\r\n<li>Contact CasaPro within 30 days of delivery or pickup.<\/li>\r\n<li>Provide your order information and identify the merchandise you wish to return or exchange.<\/li>\r\n<li>Provide photographs or other product information if requested.<\/li>\r\n<li>CasaPro will review the request and provide applicable return instructions.<\/li>\r\n<li>Return the merchandise in the required condition to the designated CasaPro location or through an approved return arrangement.<\/li>\r\n<li>CasaPro will inspect the merchandise before approving the final refund or exchange.<\/li>\r\n<\/ol>\r\n<p>Receipt of merchandise by CasaPro does not automatically guarantee a refund. Final return eligibility will be determined based on the condition of the merchandise and the requirements of this policy.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>12. Additional Return Restrictions<\/b><\/strong><\/h3>\r\n<p>Certain products or orders may have specific return restrictions disclosed at the time of purchase.<\/p>\r\n<p>When a product is clearly sold under separate return conditions, those conditions will apply in addition to this policy to the extent permitted by applicable law.<\/p>\r\n<p>CasaPro reserves the right to decline returns involving:<\/p>\r\n<ul>\r\n<li>Merchandise not purchased from CasaPro;<\/li>\r\n<li>Merchandise that cannot reasonably be matched to the applicable purchase;<\/li>\r\n<li>Products that do not satisfy the conditions of this policy;<\/li>\r\n<li>Fraudulent or abusive return activity; or<\/li>\r\n<li>Other circumstances permitted by applicable law.<\/li>\r\n<\/ul>\r\n<p>Nothing in this policy is intended to waive or limit any consumer right that cannot legally be waived.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h3><strong><b>13. Contact Us<\/b><\/strong><\/h3>\r\n<p>For questions regarding returns, exchanges, cancellations, damaged merchandise, or refunds, please contact:<\/p>\r\n<p><strong><b>Casapro US Holdings Inc. \u00a0<\/b><\/strong><\/p>\r\n<p>2206B Stagecoach Rd<\/p>\r\n<p>Stockton, CA 95215 \u00a0<\/p>\r\n<p>United States<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong><b>Email: <\/b><\/strong><a href=\"mailto:support@casaprodesign.com\">support@casaprodesign.com \u00a0<\/a><\/p>\r\n<p><strong><b>Phone:<\/b><\/strong>\u00a0844-959-2272<\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: September 16, 2026 &nbsp; At CasaPro, we understand that project needs may change. Eligible products may be returned or exchanged within 30 days, subject to the conditions described below. This Return &amp; Refund Policy applies to eligible purchases made from Casapro US Holdings Inc. (\u201cCasaPro,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) through the CasaPro website&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":6,"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":5391,"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/pages\/12\/revisions\/5391"}],"wp:attachment":[{"href":"https:\/\/www.casaprodesign.com\/es\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}